ABC News reports today that the White House knew that well before Barack Obama’s Rose Garden speech:
A series of internal Obama administration memos obtained exclusively by ABC News reveal for the first time how dysfunction with HealthCare.gov has upended the entire Affordable Care Act enrollment process, including applications by paper and phone that officials have been pushing as more reliable alternatives.
While President Obama and other top aides have publicly reassured frustrated consumers that they can bypass the troubled website and apply by phone in as little as 25 minutes, those working most closely with the rollout acknowledged privately that even the nonelectronic avenues would be no more efficient or guaranteed, the documents show.
“The same portal is used to determine eligibility no matter how the application is submitted (paper, online),” reads a Center for Consumer Information and Insurance Oversight memo from Oct. 11.
“The paper applications allow people to feel like they are moving forward in the process and provides another option,” it says. “At the end of the day, we are all stuck in the same queue.”The Obama administration knew on October 11th that calling the toll-free ObamaCare number or filling out paper applications wouldn’t do consumers any good. When did Obama go out into the Rose Garden to assure Americans that they could still enroll in health insurance through the call center or through paper applications? October 21st, ten days after this HHS memo.
(Click link below to read more)
READ MORE Sphere: Related Content
No comments:
Post a Comment