Overall, 21% of uninsured have visited a government health exchange website
Uninsured Americans who have visited a federal or state health insurance exchange website generally have been unhappy with their experience. Sixty-three percent of those who have visited say their experience using the health exchange was negative, including 30% who say it was "very negative." About a third, 34% say their experience was positive, with 5% rating it as "very positive."

Forty percent of uninsured Americans are unsure about which type of exchange website they visited, while 28% say they visited a federal exchange, 14% a state exchange, and 18% both. Stated another way because the "both" responses involve federal and state exchanges, a total of 32% of uninsured Americans who have visited websites went either just to a state site or to a federal and a state site, while 46% went just to a federal exchange or to both.

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