That is true. As long as their constituents have access to “in-person
support sessions” like the ones being conducted at the Capitol and
congressional office buildings by the local exchange and four major
insurers. Or can log on to a special Blue Cross and Blue Shield website
for members of Congress and use a special toll-free telephone number — a
“dedicated congressional health insurance plan assistance line.”
And then there is the fact that lawmakers have a larger menu of “gold
plan” insurance choices than most of their constituents have back home.
While millions of Americans have been left to fend for themselves and go
through the frustrating experience of trying to navigate the federal
exchange, members of Congress and their aides have all sorts of
assistance to help them sort through their options and enroll.
Lawmakers and the employees who work in their “official offices” will
receive coverage next year through the small-business marketplace of the
local insurance exchange, known as D.C. Health Link, which has staff
members close at hand for guidance.
“D.C. Health Link set up shop right here in Congress,” said Eleanor
Holmes Norton, the delegate to the House from the nation’s capital.
Insurers routinely offer “member services” to enrollees. But on Capitol
Hill, the phrase has special meaning, indicating concierge-type services
for members of Congress.
If lawmakers have questions about Aetna plan benefits and provider
networks, they can call a special phone number that provides “member
services for members of Congress and staff.”
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