With tax season right around the corner, Americans are busily
preparing to file their taxes. Many will have questions for the IRS, but
few will receive answers, according to a report published by the
National Taxpayer Advocate.
The study revealed that just 61% of Americans who attempted to speak
with a customer service representative via telephone were able to speak
with one. Twenty million calls went unanswered.
Those Americans who were actually able to get through to speak with a
representative spent an average of 18 minutes on hold. In 2004, the
wait time was just about 2.5 minutes.
Making matters worse, representatives are able to pick and choose what they will answer.
Frustrated with the lack of help from telephone representatives,
Americans sent 8.4 million letters to the IRS. More than half of those
letters still had not been answered by the end of 2013.
(Click link below to read more)
READ MORE
Sphere: Related Content
About Me

- Judy Chaffee
- This site is the inspiration of a former reporter/photographer for one of New England's largest daily newspapers and for various magazines. The intent is to direct readers to interesting political articles, and we urge you to visit the source sites. Any comments may be noted on site or directed to KarisChaf at gmail.
Friday, January 31, 2014
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment